Nemo is designed to provide entertainment and comfort to hotel guests for an enjoyable and memorable stay. Guests can look up information regarding nearby facilities, send reservation/booking requests for concierge services, order room service, shop from the hotel gift shop, and utilize their in-room TV, lights, climate, and curtains through their tablets and mobile phones.
Nemo is a self-service channel that allows guests to communicate directly with the Hotel to fulfill any needs or requests without having to wait, day or night. Hotels can communicate up to date information to their guests through real-time content updates and an easy to use mobile messaging service. Guests have the ability to send their requests and feedback to the hotel and to follow the hotel through booking and social media links.
Nemo seamlessly integrates with a variety of property management systems such as: IPTV systems, Video-On-Demand systems, IP Telephony systems, and various building management systems to offer an interactive experience through a single unified communications platform which increases efficiency and minimizes costs.
Nemo is a powerful marketing tool that will increase your Hotel’s publicity and revenue. It is a mobile channel for delivering messages and promotions, as well as receiving guest feedback. It is a useful tool for the evaluation of guest requests and feedback through statistics and detailed reports, which can be automated and customized.
Concierge, Hotel Services, and Ordering requests received through Nemo are forwarded to the Hotel Staff instantly, and service costs are posted to the guest folio in the PMS automatically. Requests can be managed through the web based management interface of Nemo for efficient and effective management of guest requests.
Everything is now available online with an effective resource and request management tool, which reduces mistakes and increases staff utilization and efficiency. Hotels will save on printing costs and operational costs, while increasing the satisfaction of their guests and reputation.