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World-class Award-winning NEVOTEK V/IP Suite delivered to Arraya Project in Kuwait City
	NEVOTEK delivers solutions which complement and extend the Cisco AVVID IP Communications network with business applications that improve customer care, lower costs, and increase workforce productivity. The Arraya Project in Kuwait City turned out to be an excellent implementation of the Cisco AVVID convergence architecture. The owners of the Arraya Building complex wished to install a state-of-the-art smart-building infrastructure which would enable them to introduce many free and fee based services which would attract tenants and differentiate them from other new up-market building complexes. The Arraya Complex contains a shopping mall with multiple tenants, a commercial office complex and a 304 bed Marriott Courtyard Hotel. A redundant network infrastructure was constructed using Cisco components, and onto the network was added a Cisco IP telephony system in a dual redundant cluster configuration supporting a total of 900 IP phones. High speed Internet services are offered to all tenants and hotel guests using the same network, and on top of this, an Interactive TV service uses the same network infrastructure. This is a true example of integration of Voice, Video and Data services across a single network. The solution would not have been possible without Nevotek products. V/IP Suite delivered to the Hotel guest easy-to-use Wake-up call, Guest Information, Billing, Voice messaging and a powerful e-mail facility through the use of a simple menu prompt on the IP phone. Adagio provided multi-tenant voice, fax and e-mail integration on to the IP phones for the many tenants of the shopping mall. Sigma-5 was able to take the call accounting records from Cisco Call Manager, calculate call pricing, and pass the pricing information through to either the Fidelio Hotel Management System for the hotel guests or through to the Oracle based Property Management System for the tenants. Although Cisco BBSM was used to account for the Internet usage, Sigma 5 was also used to pass the Internet billing across to the respective Property management systems.

New Age Telecommunication Solution for Hospitality Industry
Advanced IP Telephony Guest and Staff Services
	This IT project was part of a building construction project and would not have happened without the vision and foresight of the owner to employ an IT Consultant. The IT Consultant created a separate IT infrastructure and Integration Package, something virtually unknown in the Middle East. The common practice in the construction industry is to place components such as building automation, telephony, AV, data cabling, computer room build all into different packages with no architecture for integration. The total IT infrastructure and Integration project which included cabling, computer room build, networking, telephony, Internet services, TV services, Help Desk software, MS Exchange e-mail, network and systems management and 13 IBM servers was undertaken by Khorafi Business Machines (KBM), located in Kuwait, a member of the GBM group of companies who are sole IBM distributors in the Arabian Gulf. GBM is a Cisco Gold Partner and Nevotek SI Partner. We extend out congratulations to KBM and GBM for performing a remarkable job in delivering such a complex project on-time, and almost without hitch from day 1. The mall went live in September 2003, and the hotel in December 2003. It is a first in the Middle East, a first for the Courtyard by Marriott, and possible a first In the world! In such a short time, there is already an interest to exploit the intelligence and convenience of the IP phone. The tenants are asking for value-add IP phone applications such as advertising and simple fast food ordering, and the hotel is keen to explore how guests can interface to the Loyalty program on the IP phones. Nevotek is engaged in these initiatives.

Benefits and Efficiency conveyed by End-to-End IP Converged Applications experienced all over the Arraya Complex