Our Solution Offerings Include:

Billing

Voice Mail

Reminder Calls

PMS Integration



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The New Wave In Telecommunications

Enabled by Internet technology, much of the telecommunications industry is headed towards the total integration of data, voice and video on a single packet-based infrastructure. This inte-grated architecture makes the most efficient use of communication lines and premises-based equipment.

      

Cisco Systems, the world’s leader in Internet communications equipment, now provides the most advanced platform supporting this integrated architecture. This platform replaces the traditional Private Branch Exchange (PBX) with less expensive and more flexible technology. Called CallManager, this platform provides a seamless hardware and software infrastructure which is totally programmable to achieve unprecedented integrated value-added com-munications applications. This brochure des-cribes one such application.

Nevotek V/IP Suite™

Based on the Internet Protocol (IP), the Nevotek V/IP Suite application is a state-of-the-art Property Management System (PMS) gateway for the hospitality market.

    

V/IP Suite utilizes Cisco’s CallManager to

  IIntegrate a wide range of guest services such as billing, messaging (email, voice mail, fax), Internet access, wake-up, entertainment, room service, and laundry service using Cisco IP display phones from the guest’s location
  Reduce operational expenses through integration while increasing hotel revenue by providing value-added guest services
  Seamlessly integrate with several MICROS-PMS (Property Management System) and other UNIX Socket Communications-compliant PMS applications
  Provide a customisable and expandable platform for future growth.

A New Bussiness Opportunity

guests alike have been served with traditional and limited hotel services. However, the business traveler, armed with an array of new high technology devices and needs, is demanding more sophisticated information and entertainment services.

Increasing competition in the hospitality business requires increased investment in guest services to satisfy the growing demands of sophisticated travelers. At the same time, traditional revenue generation from in-room telephone service is diminishing due to cell phones.

Now, with V/IP Suite, hospitality businesses have a new opportunity to increase revenues www.nevotek.com “The IP Convergence Company” while increasing guest satisfaction. Because hotels can now offer IP-based differentiated electronic services at attractive costs, hotel operators can cost-effectively

  Increase the service level for guests
  Decrease cost of ownership through increased efficiency
  Migrate from traditional to new IP-based service revenue opportunities
  Change the “IT experience” of hotel guests


Increased Services

Before V/IP Suite, the guest had available typical hotel services such as

  Wake-up calls
  Voice messaging
  Maid services
  Autodial buttons for hotel services such as reception, operator, laundry, room service, etc.

 

Also, somewhere inside the hotel room, there would be a printed directory of hotel services. In many cases, there would also be a separate printed menu of room service items along with the prices. There might also be a listing of available TV programs and movies that the guest can order. All of this printed material is expensive and inconvenient to produce and maintain.

The Nevotek V/IP Suite delivers not only tra-ditional services, but also a long list of new services such as:

  An intuitive user interface displayed on a high-resolution color touch screen of the IP telephone
  Instant high-speed Ethernet connection for the guest’s PC
  On-line programmable autodial buttons on the telephone display, eliminating paper labels
  Advertisements for and ordering of hotel services using the large phone screens
  Voicemail services through IP-based Interactive Voice Response (IVR) systems
  Easily-updated
      - Services directories
      - Room service menus
      - Entertainment programmin
  Integrated messaging that is optionally accessed and displayed using the in- room entertainment system
      - Voice mail
      - Email
      - Fax
  Tailored information using the guest’s personal profile
      - On-line weather
      - Headline news
      - Currency rates
      - Stock quotes
      - Horoscope
      - Local maps
      - Yellow pages
      - Targeted advertisements
      - Directory services
            - Frequent contacts
            - Theaters
            - Concerts
            - Restaurants
            - Airlines
            - Sightseeing
            - Consulates
            - Rental car agencies
  The ability to send and receive email messages using the IP phone directly or using a PC
  Reliable, detailed and real-time ac-counting of all phone usage
  A “Do Not Disturb” mode to avoid cleaning services and telephone ringing
  Direct inward dial calls to the guest’s room
  Multi-lingual support; for example, enhanced wake-up and reminder services in the guest’s language of choice
  Self-service conference calls
  Instant bill and account updates
  In-room heating, ventilation and air con-ditioning (HVAC) environmental controls using the IP telephone and network
  And much more

      

Reduced Cost of Ownership

A significant cost reduction of hotel ownership and operations can be achieved by implementing the Nevotek V/IP Suite using the Cisco CallManager platform. Note that the CallManager telephones are connected using Local Area Networking (LAN) technology. This wiring arrangement allows

  A single cabling infrastructure for voice and data
  Replacement of expensive PBX and IVR equipment with a system using low cost Internet technology
  Elimination of expensive PBX maintenance arrangements which require rewiring to make changes
  Easy administration and call management
  Decreased cost of moves, additions and changes of telephony extensions and features

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