Our Solution Offerings Include:
Billing
Voice Mail
Reminder Calls
PMS Integration
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 System data entry from any hotel telephone for all hotel personnel, including maids as well as back office, reception, restaurant, and security staff
Centralized security and administration of all hotel telephones
Integrated billing for traditional and enhanced IP service features
Migration to New IP-based Service Revenue Models
Using the Nevotek V/IP Suite, it is possible to reverse the recent trend of decreasing hotel telephone revenues caused by the growing popularity of cell phones.
V/IP Suite enables hotel operators to supplement the traditional telephone revenue stream with new ones that capitalize on the versatility and flexibility of an IP-based converged data and voice services environment.
New revenue streams can be created by allowing outside vendors to advertise using the hotel telephones. For example, guests can order pizza, tickets for the theater, or make restaurant reservations using the in-room telephones. Advertising revenue can be generated on a recurring basis for access to guests.
It is possible to charge guests on a daily flat rate or usage-sensitive basis for the higher end services, such as
- VIP Services based on the guest’s
personal profile
- Conference calls
- Meeting room bookings
- High-speed Internet access
- Unified messaging
- Hometown radio
- More
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V/IP Suite Architecture
The Cisco CallManager platform is based on an architecture called the Architecture for Voice, Video and Integrated Data (AVVID) which allows the integration of these three information types at the user level. The practical implication of AVVID is the fact that the Cisco CallManager is a sophisticated open standards-based voice and data call handling system which allows third party developers like Nevotek to create advanced industry-focused applications. Building on the Cisco standards base, Nevotek implemented the V/IP Suite utilizing the latest Open Application Programming Interface (API) standards.
Inherent in the design of the V/IP Suite is the ability to easily customize the various standardized application modules which com-prise the architecture. In short, Nevotek can provide customized service profiles for individ-ual customers. As an example, Nevotek can make the following events happen automatically at guest check-in
Associate the room number, guest name and service class (for example; VIP, tourist, corporate event, etc.) for the purposes of billing and service provisioning
Enable the telephone in the room and initialize the accounting and billing
Set up an empty voice-mailbox for each guest
Compose and initiate an appropriate service menu on the telephone display based on the guest’s profile information
Upon check-in, display a personalized welcome message for the guest on the tele-phone screen
After check-in, the guest can then use the phone to access hotel services and facilities. Where appropriate, V/IP Suite will initiate billing for the agreed–upon guest services as they are invoked.
The Bottom Line
Hotels using the Nevotek V/IP Suite have a significant competitive advantage over their rivals in today’s highly competitive market. Through a highly scalable, redundant and flexible application with a vast array of custom-izable guest services, V/IP Suite represents the future of the hospitality industry and is available today.
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