XMLConnect customizes hotel room phones for the hotel’s brand identity and provides multi-language phone services for guests. By using XMLConnect services guest can enjoy interactive hospitality services. Hotels, resorts, and casinos in any size can integrate their guest services like wakeup, voicemail and more with the in-room telephony.
Designed for Hospitality
XMLConnect allows the hotel to display their brand identity on their phone screens and enhances Guest Services with one-touch functionality including calling the concierge or accessing their voicemail box. Guests can also schedule their own automated wakeup calls, saving the hotel overhead while delivering wakeup call reporting directly to the front desk.
Integrated with PMS Systems
Since XMLConnect is fully integrated with the hotels’ PMS (Property Management Systems), guests names are displayed automatically on the screen and languages are set to their preferences automatically. Finally, even functions like in-room ordering, setting their room to Do Not Disturb, viewing their bill, or even checking out can now be possible to the hotel guest via their in-room phone.
No More Printed Menus or Booklet on In-Room Table
Say ‘goodbye’ to in-room menu cards as with XMLConnect, hotels can now provide any guide, in-room dining menu or safety information over the in-room phone screen. Any update to the content is easily updated in minutes.
Make Housekeepers’ Tasks Easier
The benefits of XMLConnect are also felt by your staff - as housekeeping staff can report minibar consumption and room status via the phone directly, and it will update the Property Management Systems. No more paper notes or front desk calls needed- just dial an automated IVR and enter the correct code!
Why to Get Up From Bed to Turn Off the Lights?
Imagine not having to get up out of bed to turn off the room lights – in those cases, XMLConnect’s room control feature is a life saver, with ability to turn off lights without getting up, simple by using the Phone screen environmental controls. It is integrated with most of the industry’s leading Building Management Systems.