Not a mobile app

Your guests can send and receive messages with their preferred chat application in real-time, without any download.

Intelligent

Grace reduces the amount of time staff spends on response via template messages, AI supported chatbot and one-click request forwarding.

Personalized

Grace is integrated seamlessly with the existing Property Management Systems (PMSs). While helping a guest, you can view guest info, past conversations and guest preferences in one screen.

Innovative

Minimise face to face interaction between guests and staff while keeping your business efficiency and making guest stays even more convenient.

INCREASE YOUR CONCIERGE CAPACITY

Our AI supported chatbot enables faster & smarter services for your guests

Experience quieter lobbies with fewer ringing phones and shorter queues. Grace is the messaging solution you have always needed.  

Best experience for guest communications – Texting only “Extra pillow” is enough for a guest. No room number, no name, no manuel check is required. Onscreen, the relevant hotel teams can see the guest profile and room immediately.

Power Your Hotel with our Unique and Secure Smart Messaging Solution
Respond to guests quickly, assign tasks and escalate guest requests faster and more efficiently than before.

INTERACT WITH INTELLIGENCE

REACH YOUR GUESTS DIRECTLY, EVEN BEFORE CHECK IN

Right from pre-arrival to post check-out, Grace makes sure that your guests are having a wonderful experience at your hotel.

Power Your Guest Messaging in a Unique, Secure, Smart Way - Manage more inquiries and help more guests, assign tasks and escalate multiple requests, faster than before.

Connect with Your Guests before arrival and after departure - Handle multi language communications with unlimited operator support.

Capture Your Guests’ Mood - Identify unhappy guests and measure guest satisfaction via real-time analytics and reporting features