KNOW YOUR GUESTS
GRACE improves the way you engage with your guests, boosting Guest satisfaction and providing you with valuable insights into guest sentiment
With GRACE you can define corporate landline number as officially verified WhatsApp number, you can update, confirm and inform your guests, respond to their questions, send photographs and even understand their mood!
No extra app is needed. Start communicating today. Just use your guests’ preferred messaging tool like WhatsApp, SMS, Facebook Messenger, WeChat, etc.
Handle multi language and multiple requests in single screen. GRACE enables multiple staff to respond to your guests, each from their own screen – and integrated to the PMS.
GRACE - The simplest way to communicate with your Guests - Like you, and they always wanted.
Your guests can send and receive messages with their preferred chat application in real-time, without any download.
Grace reduces the amount of time staff spends on response via template messages, AI supported chatbot and one-click request forwarding.
Grace is integrated seamlessly with the existing Property Management Systems (PMSs). While helping a guest, you can view guest info, past conversations and guest preferences in one screen.
Minimise face to face interaction between guests and staff while keeping your business efficiency and making guest stays even more convenient.
Our AI supported chatbot enables faster & smarter services for your guests
Experience quieter lobbies with fewer ringing phones and shorter queues. Grace is the messaging solution you have always needed.
Best experience for guest communications – Texting only “Extra pillow” is enough for a guest. No room number, no name, no manuel check is required. Onscreen, the relevant hotel teams can see the guest profile and room immediately.
Power Your Hotel with our Unique and Secure Smart Messaging Solution
Respond to guests quickly, assign tasks and escalate guest requests faster and more efficiently than before.
Right from pre-arrival to post check-out, Grace makes sure that your guests are having a wonderful experience at your hotel.
Power Your Guest Messaging in a Unique, Secure, Smart Way - Manage more inquiries and help more guests, assign tasks and escalate multiple requests, faster than before.
Connect with Your Guests before arrival and after departure - Handle multi language communications with unlimited operator support.
Capture Your Guests’ Mood - Identify unhappy guests and measure guest satisfaction via real-time analytics and reporting features