Boost up your in-room guest experience and simplify operations in an engaging and cost-efficient way. Nevotek’s VIPConnect is a complete IP Telephony solution for integrating different hotel services with and guest services with data and voice.

A New Phone for Each Guest

Every hotel room has a phone, so why not give each-of your guest “a new phone” when they check-in? By updating the guest name upon check in, clearing past call history, creating a new wakeup call and a list of other guest services linked to the guests’ folio – VIPConnect makes the guest feels like their room phone was placed just for them!

Easy Automated Branding and Customization

In-room guest phones have potential of doing more than just placing and receiving phone calls. VIPConnect helps hotels to reflect hotel branding and customization on any stage of phone usage based on guest preferences such as language and loyalty level.

Add Value on Guest in Room Phones

VIPConnect provides hospitality guest services to guests over in-room phone such as voicemail, wake up calls, DND (Do Not Disturb), in room dining, view bill and many more. For more information on IP Phone services, please click here for XML Connect.  All those services can be used by guest automatically without anyone involved.

Make Housekeepers’ Tasks Easier

The benefits of VIPConnect helps staff update housekeeping status, report minibar consumption, room status via phone and it will update the Property Management Systems (PMS) directly. No more paper notes or front desk calls needed- just dial an automated IVR and enter the correct code!

Touchless is new normal

With Covid 19, hospitality industry demands more touchless solutions for their guests. VIPConnect allows Guests use their personal mobile devices as the

,in-room phone by scanning a QR code after authentication. For more information about modular Nevotek Touchless solutions, please ​ click here for NevoTouchless

Real Time Posting

​VIPConnect is also loaded with a billing and accounting module for real time accounting and international call charge posting. Call charges reflect on guest folio in seconds, so the hotel can protect against lost revenue from guest phone calls. For more information about Nevotek’s call accounting solution, please click here for Sigma5

XMLConnect customizes hotel room phones for the hotel’s brand identity and provides multi-language phone services for guests. By using XMLConnect services guest can enjoy interactive hospitality services. Hotels, resorts, and casinos in any size can integrate their guest services like wakeup, voicemail and more with the in-room telephony.

Designed for Hospitality

XMLConnect allows the hotel to display their brand identity on their phone screens and enhances Guest Services with one-touch functionality including calling the concierge or accessing their voicemail box. Guests can also schedule their own automated wakeup calls, saving the hotel overhead while delivering wakeup call reporting directly to the front desk.

Integrated with PMS Systems

Since XMLConnect is fully integrated with the hotels’ PMS (Property Management Systems), guests names are displayed automatically on the screen and languages are set to their preferences automatically. Finally, even functions like in-room ordering, setting their room to Do Not Disturb, viewing their bill, or even checking out can now be possible to the hotel guest via their in-room phone.

No More Printed Menus or Booklet on In-Room Table

Say ‘goodbye’ to in-room menu cards as with XMLConnect, hotels can now provide any guide, in-room dining menu or safety information over the in-room phone screen. Any update to the content is easily updated in minutes.

Why to Get Up From Bed to Turn Off the Lights?

Imagine not having to get up out of bed to turn off the room lights – in those cases, XMLConnect’s room control feature is a life saver, with ability to turn off lights without getting up, simple by using the Phone screen environmental controls.  It is integrated with most of the industry’s leading Building Management Systems.