Boost up your in-room guest experience and simplify operations in an engaging and cost-efficient way. Nevotek’s VIPConnect is a complete IP Telephony solution for integrating different hotel services with and guest services with data and voice.
A New Phone for Each Guest
Every hotel room has a phone, so why not give each-of your guest “a new phone” when they check-in? By updating the guest name upon check in, clearing past call history, creating a new wakeup call and a list of other guest services linked to the guests’ folio – VIPConnect makes the guest feels like their room phone was placed just for them!
Easy Automated Branding and Customization
In-room guest phones have potential of doing more than just placing and receiving phone calls. VIPConnect helps hotels to reflect hotel branding and customization on any stage of phone usage based on guest preferences such as language and loyalty level.
Add Value on Guest in Room Phones
VIPConnect provides hospitality guest services to guests over in-room phone such as voicemail, wake up calls, DND (Do Not Disturb), in room dining, view bill and many more. For more information on IP Phone services, please click here for XML Connect. All those services can be used by guest automatically without anyone involved.
Make Housekeepers’ Tasks Easier
By allowing a pass-through update from the phone to the Property Management System (PMS), VIPConnect helps staff update housekeeping status and report minibar consumption directly from the in-room phone.
All staff entries are logged by agent and time, and IVR and PIN code authentication can be set up for individual staff members. Hopefully, taking notes on paper and calling the front desk will be things of the past in your hotel.
Touchless is new normal
With Covid 19, hospitality industry demands more touchless solutions for their guests. VIPConnect allows Guests use their personal mobile devices as the
,in-room phone by scanning a QR code after authentication. For more information about modular Nevotek Touchless solutions, please click here for NevoTouchless
Real Time Posting
VIPConnect is also loaded with a billing and accounting module for real time accounting and international call charge posting. Call charges reflect on guest folio in seconds, so the hotel can protect against lost revenue from guest phone calls. For more information about Nevotek’s call accounting solution, please click here for Sigma5