Offer high-quality telephone services on a single platform with Cisco UCM & IP-Phones at your healthcare institution
Boost up your in-room patient experience and simplify operations in an engaging and cost-efficient way. Nevotek’s VIPConnect is a complete IP Telephony solution for integrating different hospital and patient services with data and voice.
Seamless patient engagement through reliable hospital IP telephony systems helps hospitals and healthcare institutions improve their service quality and communications among patients, doctors, nurses and other staff. IP-based VIPConnect is designed for high-quality patient experience.
A New Phone for Each Patient
Every hospital room has a phone, so why not give each-of your patient “a new phone” when they admitted to hospital? By updating the patient name upon admission, clearing past call history, creating a new reminder call and a list of other patient services linked to the patients’ folio – VIPConnect makes the patients feel like their room phone was placed just for them!
Easy Automated Branding and Customization
In-room phones have potential of doing more than just placing and receiving phone calls. VIPConnect helps hospitals to reflect hospital branding and customization on any stage of phone usage based on patient preferences such as language, diagnosis, or treatment.
Add Value to Patient In-Room Phones
VIPConnect provides hospital services to patients over in-room phone such as voicemail, reminder calls, DND (Do Not Disturb), food ordering, review treatment details and many more. For more information on IP Phone services, please click here for XML Connect. All those services can be used by patient automatically without anyone involved.
Make Housekeepers’ Tasks Easier
By allowing a pass-through update from the phone to the hospital information system, VIPConnect helps staff update housekeeping status and special conditions about room directly from the in-room phone.
All staff entries are logged by agent and time, and IVR and PIN code authentication can be set up for individual staff members. Hopefully, taking notes on paper and calling admission will be things of the past in hospitals.
The benefits of XMLConnect are also felt by your staff - as housekeeping staff can now report special condition of room and room status via the phone directly, it will update the Hospital Information Systems. No more paper notes or admission calls needed- just dial an automated IVR and enter the correct code!
Touchless is New Normal
With Covid 19, healthcare industry demands more touchless solutions for their patients. VIPConnect allows patients use their personal mobile devices as the in-room phone by scanning a QR code after authentication. For more information about modular Nevotek Touchless solutions, please click here for NevoTouchless
Real Time Posting
VIPConnect is also loaded with a billing and accounting module for real time accounting and international call charge posting. Call charges are reflected on patient folio in seconds, so the hospital can protect costs against lost revenue from patient phone calls. For more information about Nevotek’s call accounting solution, please click here for Sigma5
Designed for Healthcare
XMLConnect allows hospitals display their brand identity on their phone screens and enhances patient services with one-touch functionality, including calling the nurse desk or accessing their voicemail box. Patients can also schedule their own automated reminder calls, saving the hospital overhead while delivering reminder call reporting directly to the nurse desk.
XMLConnect customizes hospital room phones for the hospital’s brand identity and provides multi-language phone services for patients. By using XMLConnect services patient can enjoy interactive healthcare services. Hospitals and clinics can integrate their patient services like reminder, voicemail and more with the in-room telephony.
Integrated with HIS Systems
Since XMLConnect is fully integrated with the hospitals’ HIS (Hospital Information Systems), patients names are displayed automatically on the screen and languages are set to their preferences automatically. Finally, even functions like food ordering, setting the room to Do Not Disturb mode, viewing bill or even checking test results can now be possible for the hospital patient via their in-room phone.
No More Printed Menus or Booklet on In-Room Table
Say goodbye to in-room menu cards as with XMLConnect hospitals can now provide any guide, food ordering menu or safety information over the in-room phone screen. Any update to the content is easily updated in minutes.
Needs Some Assistance to Turn Off the Lights?
Imagine being unable and not having someone to assist you to turn off the room lights – in those cases, XMLConnect’s room control feature is the perfect solution for personal assistance, with ability to turn off lights without getting up, simple by using the Phone screen environmental controls. It can be integrated with most of the industry’s leading Building Management Systems.