Boost up your in-cabin guest and crew experience and simplify operations in an engaging and cost-efficient way. As expectations for communications services while at sea has increased dramatically, VIPConnect is designed to offer a greatly enhanced on-board experience for guests and crew while optimizing your operational costs.
Nevotek’s VIPConnect is a complete IP Telephony solution for integrating different cruise services with and guest and crew services with data and voice…
A New Phone for Each Guest
Every cabin has a phone, so why not give each-of your guest and crew “a new phone” when they check-in? By updating the guest and crew name upon check in, clearing past call history, creating a new wakeup call and a list of other guest and crew services linked to the guest folio or crew privileges– VIPConnect makes the guest and crew feels like their cabin phone was put just for them!
Easy Automated Branding and Customization
In-cabin guest and crew phones have potential of doing more than just placing and receiving phone calls. VIPConnect helps you to reflect your branding and customization on any stage of phone usage based on guest and crew preferences such as language and guest level.
Add Value on Guest and crew in Cabin Phones
VIPConnect provides hospitality services to guest and crew over in-cabin phone such as voicemail, wake up calls, DND (Do Not Disturb), in cabin dining, view bill and many more. For more information on IP Phone services, please click here for XML Connect. All those services can be used by guest and crew automatically without anyone involved.
Make Housekeepers’ Tasks Easier
By allowing a pass-through update from the phone to the Cruise Management System, VIPConnect helps staff update housekeeping status and report minibar consumption directly from the in-cabin phone. All staff entries are logged by agent and time, and IVR and pin code authentication can be set up for individual staff members. Hopefully, taking notes on paper and reporting over call will be things of the past.
The benefits of VIPConnect helps staff update housekeeping status, report minibar consumption, cabin status via phone directly and it will update the Cruise Management Systems directly. No more taking notes on paper or reporting over call, just dial an automated IVR and enter the correct code!
Touchless is New Normal
With Covid 19, Hospitality industry demands more touchless solutions for their guest and crews. VIPConnect allows Guest and crews use their personal mobile devices as the in-cabin phone by scanning a QR code after authentication. For more information about modular Nevotek Touchless solutions, please click here for NevoTouchless
Real Time Posting
VIPConnect is also loaded with a billing and accounting module for real time accounting and call charge posting. Call charges reflect on guest folio in seconds, so the hotel can protect against lost revenue from guest phone calls. And crew calls are monitored and recorded. For more information about Nevotek’s call accounting solution, please click here for Sigma5
XMLConnect customizes cabin phones for your corporate brand identity and provides multi-language phone services for guest and crews. By using XMLConnect services guest and crew can enjoy interactive hospitality services. Luxury cruise liners, heavy duty work vessels, sea platforms and yachts can enhance on-board experiences by integrating guest and crew services like wakeup, voicemail and more with the in-cabin telephony.
Designed for Marine
XMLConnect allows you to display your corporate brand identity on phone screens and enhances Guest and crew services with one touch functionality, including calling the kitchen or accessing their voicemail boxes. Guest and crews can also schedule their own automated wakeup calls, saving your overhead while delivering wakeup call reporting directly.
Integrated with Cruise Management Systems
Since XMLConnect is fully integrated with the Cruise Management Systems, guest and crew names are displayed automatically on the screen and languages are set to their preferences automatically. Finally, even functions like in-cabin ordering, setting their cabin to Do Not Disturb, viewing their bill, or even checking out can now be possible to the hotel guest and crew via their in-cabin phone.
No More Printed Menus or Booklet on In-Cabin
Say goodbye to in-cabin menu cards as with XMLConnect, hotels can now provide any guide, in-cabin dining menu or safety information over the in-cabin phone screen. Any update to the content is easily updated in minutes.
Why to Get Up from Bed to Turn Off the Lights?
Imagine not having to get up out of bed to turn off the cabin lights – in those cases, XMLConnect’s cabin control feature is a life saver, with ability to turn off lights without getting up, simple by using the Phone screen environmental controls. It is integrated with most of the industry leading Building Management Systems.